Returns & Exchanges
In which cases is the customer entitled to return or exchange a product?
The customer is entitled to return or exchange the product in the following cases:
- If the product has a defect or quality issue.
- If the product arrives damaged or in poor condition due to shipping.
- If the product does not match the agreed specifications or order.
What is the allowed time frame to submit a return or exchange request?
The customer may submit a return or exchange request within (3 days) from the date of receiving the order.
What conditions must be met for a return or exchange to be accepted?
To accept a return or exchange, the following conditions must be met:
- The product must be in its original condition and unused.
- The product must be in its complete original packaging and not damaged.
- A purchase invoice or proof of purchase must be provided.
- The product must not have been exposed to misuse or improper storage.
What is the refund process and how long does it take?
By contacting customer service via WhatsApp. The paid amount will be refunded within 2–3 days.
Shipping Policy
Which delivery areas does Alghafa Dates cover?
All regions within the country.
What are the shipping costs and how are they calculated?
Shipping costs are determined based on the region.
What is the expected order processing and delivery time?
The expected time is 2–3 days.